Terms of Service

1.1 Eligibility. This is a contract between you and Natura Inc. You must read and agree to these Terms before using the Service. You may use the Service only if you can form a legally binding contract with us, and only in compliance with these Terms and all applicable local, state, national, and international laws, rules, and regulations ("Applicable Law"). To use the Service, you must be at least 13 years old (or the applicable age of digital consent in your jurisdiction). You represent and warrant that you meet the applicable age requirements and are competent to agree to these Terms, or, if you are unable to form a binding contract under applicable law, you represent and warrant that you have your parent’s or legal guardian’s permission to use the Service, and that your parent or legal guardian is agreeing to these Terms concurrently. The Service is not available to any Users we previously removed from the Service.

1.2.1 Your User Account; Suspension and Termination. Your account on the Service (your "User Account") gives you access to certain services and functionalities that we may, in our sole discretion, establish and maintain as part of the Service from time to time. We may, with or without prior notice, permanently terminate or temporarily suspend your access to your User Account and/or the Service without liability and for any or no reason, including if you violate any provision of these Terms. Additionally, you may deactivate your User Account at any time by contacting us at ops@natura.inc. We may, with or without prior notice, change or stop providing the Service, to you or to Users generally, or create usage limits for the Service.

1.2.2 Authentication via Composio. We use Composio as our sole third-party authentication provider. When you sign in to the Service, you authenticate through Composio’s secure infrastructure. By using our Service, you acknowledge that: (a) your authentication credentials are handled entirely by Composio and are not received, transmitted to, or stored by Natura; (b) your use of Composio is subject to Composio’s own terms of service and privacy policy; and (c) we are not responsible for any acts or omissions of Composio, including any security breaches or service disruptions originating from Composio’s infrastructure.

1.2.3 Account Security. You may never use another User’s User Account without such User’s permission. You are solely responsible for the activity that occurs on your User Account, and you will keep your User Account credentials secure and private. We will not be liable for, and expressly disclaim liability for, any losses caused by any unauthorized use of your User Account and/or any changes to your User Account. You will notify us immediately of any breach of security or unauthorized use of your User Account.

1.3 Modifications to Terms. We may modify these Terms at any time by posting the revised Terms on our website and updating the "Last Updated" date. For material changes, we will provide notice through the Service, via email, or through the messaging platforms you use to interact with the Service. Your continued use of the Service after any such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

2.1 AI-Powered Agents (tinyPeople). The Service provides AI-powered personal agents ("tinyPeople") that assist users through natural language conversation. Each tinyPerson has a unique personality, skills, and purpose. tinyPeople are powered by machine-learning models and may not always produce accurate, complete, or appropriate responses.

2.2 Messaging Platform Delivery. Our Agents operate within third-party messaging platforms, currently including WhatsApp, iMessage, and Telegram. These platforms are owned and operated by third parties, and your use of them is subject to their respective terms of service and privacy policies. Natura has no control over, and assumes no responsibility for, the availability, functionality, security practices, or policies of these third-party messaging platforms.

2.3 NatureOS Application. NatureOS is a companion application for iOS and Android that connects to HumanPods hardware and provides an additional interface for interacting with tinyPeople. NatureOS is available through the Apple App Store and Google Play Store, and your use of those stores is subject to their respective terms.

2.4 HumanPods Hardware. HumanPods are open-ear wireless earbuds that provide hands-free voice access to tinyPeople. Purchases of HumanPods are subject to the terms and conditions presented at the time of purchase, including any applicable warranty, return, and shipping policies.

3.1 Access to the Service. Subject to your compliance with these Terms, you are hereby granted a non-exclusive, limited, non-transferable, and freely revocable right to access and use the Service, solely for your personal, non-commercial use, as permitted by the features of the Service. We reserve all rights not expressly granted herein in and to the Service.

3.3 Messaging Platform Compliance. When using our Agents through WhatsApp, iMessage, or Telegram, you are also subject to the acceptable use policies and terms of service of those platforms. Natura is not responsible for any actions taken by these platforms against you, including but not limited to account suspensions, content removals, or restrictions imposed by the platform provider.

3.4 Sensitive Information. Except for the optional health and location features described in Section 4 (which operate only if you enable them), the Service is not designed to collect, store, or engage with the following types of sensitive information ("Sensitive Information"): (i) special categories of data enumerated in European Union Regulation 2016/679, Article 9(1) or any successor legislation; (ii) protected health information as defined in the Health Insurance Portability and Accountability Act, as amended ("HIPAA") — and you acknowledge that Natura is not a HIPAA covered entity or business associate and that health metrics accessed through Section 4 are consumer health data, not HIPAA-regulated PHI; (iii) social security numbers, driver’s license numbers, or other government identification numbers; (iv) information subject to regulation under the Children’s Online Privacy Protection Act ("COPPA") or the Gramm-Leach-Bliley Act ("GLBA"); or (v) any data similar to the above protected under applicable laws. You agree not to provide such Sensitive Information to the Agents outside of the features expressly designed to handle it.

4.1 Opt-In Only. Our NatureOS application and HumanPods hardware include optional features that, if enabled by you through an explicit opt-in toggle within the NatureOS application, may access certain health data (such as activity data, heart rate data, or sleep data from connected health platforms) and/or location data from your device.

4.2 User Control. These features are disabled by default. Access to health data and location data is only activated if you affirmatively choose to enable them. You may disable these features at any time through the NatureOS application settings.

4.3 What We Access. If you enable Health, NatureOS reads metrics from Android Health Connect or Apple HealthKit (including heart rate, heart-rate variability, sleep, steps, distance, active calories, and VO2 max). If you enable Location, NatureOS reads your device location, including in the background using low-power significant-change updates, to provide the Agent with context about where you are. Full details of what is accessed, how it is used, and how long it is retained are described in our Privacy Policy.

4.4 No Sale; Limited Use. We do not sell or rent your health data or location data, and we do not share it for cross-context behavioral advertising or use it for advertising or to train AI models. We disclose it only to the service providers needed to deliver the feature you enabled, under data-processing agreements, as described in our Privacy Policy. Such data is encrypted in transit and at rest and is used solely to deliver the Service functionality you have requested by enabling the feature.

4.5 Consent Withdrawal. You may withdraw your consent to health data and/or location data access at any time by disabling the applicable toggle in the NatureOS application (or, for health data, in Health Connect / HealthKit). Upon disabling, we will cease accessing the applicable data. You may request deletion of previously collected data as described in our Privacy Policy.

5.1 Ownership. As between us and you, you (or your licensors) will own any and all information, data, and other content that is collected or otherwise received by us from you through the Service ("User Content").

5.2 License. We claim no ownership rights over User Content. You grant to us a non-exclusive, royalty-free, worldwide right and license to use, copy, store, and process your User Content solely as necessary: (i) to maintain and provide the Service; (ii) to generate responses through the Agents; and (iii) to perform such other actions as described in our Privacy Policy or as authorized by you in connection with your use of the Service. We do not use User Content to train our AI models unless you expressly consent to such use.

6.1 Natura Intellectual Property. You understand and acknowledge that we (or our licensors) own and will continue to own all rights (including intellectual property rights), title, and interest in and to the Service, all materials and content displayed or made available on and/or through the Service (excluding your User Content), and all software, algorithms, code, technology, and intellectual property underlying and/or included in the Service, including but not limited to the tinyPeople AI system, NatureOS software, and HumanPods hardware designs.

6.2 Output. Subject to your compliance with these Terms, you may use the output of the Service ("Output"), including any text generated by the Agents, for any lawful purpose. However, you acknowledge and agree that: (i) your use of the Service and the Output does not transfer ownership of any intellectual property rights in the Service; (ii) due to the nature of machine learning, Output may not be unique across Users, and the Service may generate the same or similar Output for others; and (iii) Output may contain inaccuracies, errors, or "hallucinations."

6.3 Feedback. To the extent you provide any suggestions, recommendations, or other feedback relating to the Service ("Feedback"), you hereby assign to us all rights (including intellectual property rights), title, and interest in and to the Feedback, without providing any attribution or compensation.

7.1 How Memories Work. tinyPeople develop personalized memories based on your conversations, enabling them to provide more relevant and contextual assistance over time. Memories are specific to each individual tinyPerson. What you share with one is not automatically available to another.

7.2 Your Control Over Memories. You retain full control over tinyPeople memories. At any time, you may: (a) review what any tinyPerson remembers about you; (b) edit or correct any memory; and (c) delete any or all memories. Deletion of memories is permanent and cannot be reversed.

8.1 Encryption. All data transmitted through our Service is encrypted using industry-standard encryption protocols.

8.2 Restricted Access. Access to stored data is limited to authorized systems and personnel, only as needed to operate and provide the Service, and is governed by internal access controls and policies.

8.3 SOC 2 Type I. Our security controls have been independently audited under SOC 2 Type I, which evaluates the design of those controls at a specific point in time against standards established by the American Institute of Certified Public Accountants (AICPA).

8.4 Data We Store; Your Controls. The categories of data we store (including conversation transcripts, voice notes, and, where you opt in, health and location data), how we use them, and how long we retain them are described in our Privacy Policy. You may request export or deletion of your data as described there.

8.5 No Guarantee. While we implement appropriate technical and organizational measures, no method of transmission or storage is completely secure, and we cannot guarantee that unauthorized third parties will never defeat our security measures. You acknowledge that you provide data at your own risk.

9.1 Third-Party Platforms. Our Service operates within and integrates with third-party platforms and services, including but not limited to WhatsApp (operated by Meta Platforms), iMessage (operated by Apple Inc.), Telegram (operated by Telegram FZ-LLC), and Composio. Natura is not responsible for the operation, availability, security, or policies of any Third-Party Service and makes no representations, warranties, or endorsements of any kind with respect to Third-Party Services or their respective providers.

9.2 Your Risk. If you access a Third-Party Service in connection with your use of the Service, you do so at your own risk, and you understand that these Terms and our Privacy Policy do not apply to your use of any Third-Party Service.

10.1 Fees. Certain aspects of the Service may be provided for free, while certain other aspects may be provided for a fee ("Fee"). We reserve the right to modify pricing at any time, provided that changes will become effective in the billing cycle following notice of such change.

10.2 Payment Processing. Payments are processed by a third-party payment processor ("Payment Processor"). Natura does not receive, process, or store your payment card information or bank account details. Your use of the Payment Processor is subject to their terms and privacy policy.

10.3 Subscription Plans. If you enroll in a subscription plan: (a) YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW at the end of each subscription term for subsequent terms of equal length unless you cancel before the start of the next term; (b) you authorize us and the Payment Processor to charge your payment method the applicable fees; and (c) fees paid are non-refundable except as required by Applicable Law.

10.4 Cancellation. To cancel a subscription, use the appropriate functionality within the Service or contact us at ops@natura.inc at least 30 days before the start of the next subscription term. You will continue to have access through the end of the current term.

10.5 Hardware Purchases. Purchases of HumanPods hardware are subject to the purchase terms, warranty, and return policies presented at the time of sale.

14.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14.2 Arbitration Agreement. You and Natura Inc agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any aspect of the relationship between you and us (collectively, "Disputes") will be resolved by binding individual arbitration, rather than in court, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. You acknowledge and agree that you and Natura Inc are each waiving the right to a trial by jury. The arbitration will be conducted by JAMS under its Comprehensive Arbitration Rules and Procedures, or, if applicable, its Consumer Arbitration Minimum Standards and Supplementary Procedures for Consumer-Related Disputes. The arbitration shall take place in Wilmington, Delaware, or at another mutually agreed location, or via videoconference.

14.4 Exception. Notwithstanding the foregoing, if the Class Action/Jury Trial Waiver is found to be void, unenforceable, or unlawful, in whole or in part, because it would prevent you from seeking public injunctive relief, then any dispute regarding the entitlement to such relief must be severed from arbitration and may be litigated in a civil court of competent jurisdiction. All other claims for relief subject to arbitration under this Arbitration Agreement will be arbitrated under its terms.

15.1 Entire Agreement. These Terms, together with our Privacy Policy and any other legal notices published by us in connection with the Service, constitute the entire agreement between you and Natura Inc concerning the Service.

15.2 Severability. If any provision of these Terms is found to be unenforceable or invalid under Applicable Law, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

15.3 Waiver. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or of any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment. We may assign or transfer these Terms, in whole or in part, without restriction. You may not assign or transfer any rights or obligations under these Terms without our prior written consent.

15.5 Force Majeure. We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, strikes, or failures of third-party services (including messaging platform outages).