Inclusive by intent

Accessibilitystatement.

Our commitment, where we are today, and how to flag a barrier you have encountered. Honest about progress, in line with the EU Web Accessibility Directive (2016/2102) and WCAG 2.1 Level AA as aspirational baseline.

01

Conformance

We aim for compliance with WCAG 2.1 Level AA. This site is currently partially conformant: most components meet the success criteria, some interactive areas (specifically immersive 3D scenes and scroll-driven video) require further work.

Conformance is reviewed quarterly. The next review is scheduled for Q3 2026.

02

What we do

  • Semantic HTML and landmark roles for screen reader navigation
  • Keyboard navigation for all primary flows, visible focus indicators
  • Color contrast against the panna background tested for AA on body text
  • Alt text on informative images, decorative imagery marked aria-hidden
  • Forms with labels, error messages, and ARIA descriptions
  • Reduced-motion preference honored on scroll-driven sections
  • Captions and transcripts on key marketing videos
03

Known issues

We track these openly and prioritize them in our roadmap:

  • 3D hero scenes lack a non-visual alt fallback. We provide a textual headline and we plan a static poster fallback.
  • Scroll-driven video carousels are not yet fully captioned. Captions are being added section by section.
  • Some custom cursor interactions may interfere with assistive technology pointers. A toggle is planned.
04

Compatibility

The site is tested with the latest two major versions of:

  • Google Chrome on Windows, macOS, Android
  • Safari on macOS and iOS
  • Mozilla Firefox on Windows and macOS
  • Microsoft Edge on Windows

Screen readers tested: VoiceOver (macOS, iOS), NVDA (Windows). JAWS support is in progress.

05

Feedback channel

If you encounter a barrier, please write to accessibility@natura.inc. We aim to acknowledge within 5 business days and we keep you updated through resolution. Include the page URL and a description of the issue.

06

Enforcement

If we do not respond to your feedback in a reasonable time, EU users may contact the national supervisory authority responsible for the Web Accessibility Directive in their country (placeholder: refer to your national equaliity or accessibility body).

Last updated: April 26, 2026.